FAQs

How do I care for my Vianne pieces?

A quick guide to caring for your Vianne pieces so they stay comfy and last longer:

Wash: Machine wash cold with like colors using a gentle, eco-friendly detergent. Turn inside out to protect prints, embroidery, and embellishments. Avoid bleach and fabric softeners to preserve fabric integrity.

Dry: Tumble dry low or hang to dry to maintain shape and softness. Do not iron directly on designs or embroidery.

Heads up: Our pieces made with organic and recycled cotton are super soft and better for the planet, but they can shrink slightly if you use hot water or high heat in the dryer. That’s because we don’t use harsh chemicals or plastic based fibers like polyester to “fake” durability.

How long does shipping take?

Every Vianne piece is made to order to reduce waste and ensure intentional production. We begin cutting and sewing as soon as your order comes in. Because of this, please allow a short production window before your item ships. Typically, your item will ship in 3–5 weeks with economy shipping.

What is your return policy?

Right now, all pieces are final sale. We appreciate your patience while we work on creating a return system for the future.

How does the Ambassador Program work?

Our Ambassador Program brings together students who love style, community, and representing Vianne on their campus. Ambassadors get access to perks, events, and opportunities to create content and earn rewards. Interested in joining? Apply here.